<h3 id="where-do-you-ship-to">Where do you ship to?</h3>We can deliver anywhere in the world, but charges will vary according to your location. &#xA0;Delivery will be calculated at checkout once you have added your delivery address and items to your cart. &#xA0;You will be able to review the delivery charges before placing your order and being charged. &#xA0;Please check our shipping page for more details. &#xA0;<h3 id> </h3><h3 id="once-i-have-ordered-how-long-will-it-take-to-get-my-order">Once I have ordered, how long will it take to get my order?&#xA0;</h3>Once you have placed your order online we will take between 1 and 3 days to process your order and have it collected by one of our delivery partners. &#xA0;You will receive a notification email once your order has been collected and is on its way to you. &#xA0;Most deliveries happen within 1-3 days, but can take longer if you are in an outlying area or not in South Africa. &#xA0;If you are needing an urgent delivery please confirm this is possible with us before placing your order. &#xA0;Overnight or same day deliveries are sometimes possible from Monday to Thursday depending on your area. Orders to be placed by 10am. Contact us via : Chat on the website ; Call or WhatsApp us on +27 76 272 5349 or Email us on <a href="mailto:shop@hannahcollection.com" style="box-sizing: inherit; color: rgba(var(--color-link),var(--alpha-link)); text-underline-offset: 0.3rem; text-decoration-thickness: 0.1rem; transition: text-decoration-thickness var(--duration-short) ease;">shop@hannahcollection.com</a> . What are your delivery options - &#xA0;Do you offer overnight delivery?&#xA0;Delivery times vary according to your area - depending on the distance from our dispatch Studio in central Cape Town, South Africa.&#xA0;If you live in South Africa in a main city centre, delivery typically takes 1-3 working days, but can take up to 5 days. &#xA0;If you live in a main city centre and would like an overnight delivery we can accommodate you at an extra cost of R40-100. Urgent deliveries need to be booked before 10am. Please call or whatsapp us to arrange urgent deliveries - +27 76 272 5349 or shop@hannahcollection.comIf you live in an outlying area, delivery typically takes 5-7 working days. &#xA0;If you know that you are in a &#x2018;hard to get to&#x2019; location contact us on +27 76 272 5349 or <a href="mailto:shop@hannahcollection.com" style="box-sizing: inherit; color: rgba(var(--color-link),var(--alpha-link)); text-underline-offset: 0.3rem; text-decoration-thickness: 0.1rem; transition: text-decoration-thickness var(--duration-short) ease;">shop@hannahcollection.com</a> and we can arrange delivery to your nearest postnet at a cost of R99 for parcels under 2kg.&#xA0;&#xA0;If you live outside of South Africa our DHL partner will deliver your package in, typically, 5-10 working days. &#xA0;Please note that you may be charged taxes and customs by the country of entry. &#xA0;These charges are out of our control and are destination specific. HANNAH LAVERY takes no responsibility for the parcel once it leaves South Africa. <h3 id="how-do-i-track-my-order">How do I track my order?</h3>Track your order by following the link in your receipt. &#xA0;Alternatively, head to our site at <a href="https://www.hannahlavery.co.za/a/track" rel="noopener noreferrer" style="box-sizing: inherit; color: rgba(var(--color-link),var(--alpha-link)); text-underline-offset: 0.3rem; text-decoration-thickness: 0.1rem; transition: text-decoration-thickness var(--duration-short) ease; font-family: &quot;Monotype Baskerville&quot;, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);" target="_blank">www.hannahlavery.co.za/a/track</a> and enter your order number to get live updates on your order. &#xA0; <h3 id="can-i-collect-my-order-in-store">Can I collect my order in store?</h3>We offer the convenience of collecting your order at our Gardens store, which serves as our designated collection point. You are more than welcome to collect your order from there. However, if you prefer to collect your order from one of our other stores, we kindly ask that you notify us via email on <a data-fr-linked="true" href="mailto:shop@hannahcollection.com">shop@hannahcollection.com</a> . This will allow us to make the necessary arrangements to have your order sent to your desired store.Please keep in mind that delivery to the required store may take approximately 2 to 4 business days, depending on the location and availability of the items. We strive to ensure a smooth and efficient process for our customers, so notifying us in advance via email will help us serve you better.

Shipping

<h3 id="which-payment-types-do-you-accept">Which payment types do you accept?</h3>We accept the following payment methods through our trusted payment partner, Paygate - visa, mastercard, paypal, snapscan and instant EFT.&#xA0;To be able to use any of these methods select the Paygate option at checkout and follow the prompts.&#xA0;We can also accept direct eft&#x2019;s by processing a manual sale on your behalf. If you would like this option please contact us on <a href="mailto:shop@hannahcollection.com" style="box-sizing: inherit; color: rgba(var(--color-link),var(--alpha-link)); text-underline-offset: 0.3rem; text-decoration-thickness: 0.1rem; transition: text-decoration-thickness var(--duration-short) ease; font-family: &quot;Monotype Baskerville&quot;, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);">shop@hannahcollection.com</a> or +27 76 272 5349 with which items you are wanting to purchase and we will get back to you as soon as possible. &#xA0;Please note we are only available during the week between 8am and 4pm.&#xA0; <h3 id="do-you-offer-buy-now-pay-later">Do you offer Buy Now Pay Later?</h3>We have 2 payment options for you to pay for your purchase in instalments via our 2 payment solution partners: Payflex and Payjustnow .&#xA0; <h3 id="if-you-are-struggling-to-complete-your-order-for-any-reason-please-contact-us-on-shophannahcollectioncom-or-27-76-272-5349-and-we-will-gladly-assist-you">If you are struggling to complete your order for any reason please contact us on <a href="mailto:shop@hannahcollection.com">shop@hannahcollection.com</a> or +27 76 272 5349 and we will gladly assist you.&#xA0;</h3> <h3 id="how-long-should-a-refund-take-to-reach-me">How long should a refund take to reach me?</h3>Refunds will be paid into the account from which your purchase has been made . A confirmation email will be sent to you once the refund has been confirmed. Refunds will reflect within 7- 14 working days <h3 id> </h3>

Payment

<h3 id="do-you-offer-gift-cards">Do you offer gift cards?</h3><div data-block="true" data-editor="f3tjd" data-offset-key="20fip-0-0" id="isPasted">Shopping for someone else but not sure what to give them? Give them the gift of choice with a Hannah Lavery gift card.Click here to purchase the gift card</div><div data-block="true" data-editor="f3tjd" data-offset-key="fk419-0-0"><div><div>Gift cards are delivered by email and contain instructions to redeem them at checkout. Our Gift cards have no additional processing fees.</div></div></div> <h3 id="how-do-i-use-my-gift-voucher-to-pay-for-an-order">How do I use my gift voucher to pay for an order?</h3>Enter your Gift Voucher code at checkout.When you get to checkout enter your voucher code in the block on the right of the screen that says &#x2018;Gift card or discount code&#x2019; and click APPLY. The total amount will automatically be deducted from your order.&#xA0;Please Note...If you&apos;re spending more than the value of your gift voucher, you&apos;ll need to pay the extra using another payment method in the usual way.If you&apos;re spending less than the value of your gift voucher, the credit will stay on your account or on the code for you to spend later, ready for you to use on your next order. <h3 id="how-long-are-gift-cards-valid-for">How long are gift cards valid for?</h3>Gift vouchers expire 1 year from the date of receipt. <h3 id="can-i-exchange-a-gift-card-for-cash">Can I exchange a gift card for cash?</h3>Gift cards are not redeemable for cash and are non refundable. &#xA0;If you would like to cancel a gift card because of a mistake in the email address, we&apos;ll change it for you and send you another one.If a gift card was given to you as a gift, any changes to it will need to be requested by the person who bought it. &#xA0;Please have them contact us on <a data-fr-linked="true" href="mailto:shop@hannahcollection.com">shop@hannahcollection.com</a> or +27 76 272 5349

Gift cards

Information about order changes and cancellations.

<h3 id="can-i-cancel-or-change-my-order-after-i-have-placed-it">Can I cancel or change my order after I have placed it?</h3>If you would like to cancel or change your order and your order has already been sent out from our warehouse you will need to log a return here. Once you have logged your return and sent your garments back you will get a notification when your garment has been received and checked at our studio. &#xA0;Your refund, exchange or store credit will then be processed within 3-7 working days. &#xA0;When you have paid through our partners at payflex&#xA0;or payjustnow&#xA0;and would like to be refunded, will be processed by them. Refunds will be done according to their policies that are out of our control.&#xA0;If you would like to cancel your order and your order has not yet left our studio please contact us on <a data-fr-linked="true" href="mailto:shop@hannahcollection.com">shop@hannahcollection.com</a> or +276 272 5349 and we will cancel your order and process your refund via your selected payment channel. &#xA0;

Ordering

Shipping

Payment

Gift cards

Changes & cancellations copy