Returns & exchangesUpdated a month ago
Return, refund & exchange policy
SOUTH AFRICAN CUSTOMERS
We are here to make your online shopping experience as easy and hassle-free as possible. If for any reason you would like to exchange or return your product we will be happy to help.
If you would like to exchange, return or have a store credit issued please select the return orderand follow prompts.
Please read through our returns policy thoroughly before returning any item/s, followed by completing our exchange/return form within 30 days of delivery .
Please ensure that all returned products are unworn/unused and in the same condition as received, tags included.
We will arrange a courier to contact you with collection details for the item/s. When we receive the delivery, your replacement will be sent or a store credit or refund given. ( We will arrange a collection with our courier - A waybill will be sent via email. Please select in your exchange request if you are able to print the provided waybill.)
We will pay the courier fees for one exchange or return, if the address is in a main centre within South Africa, If you are based in an outlying area this will be on your account. If a second exchange is needed it will be for your account. This is valid for online orders only.
If a courier is booked and the collection time is missed, that will be counted as the first exchange and any collections thereafter will be for your account.
If you live in a regional or outlying area all exchanges and returns will be for your account and will be billed separately.
Exchanges are subject to stock availability.
In case of a refund: Refunds will be paid into the account from which your purchase has been made . A confirmation email will be sent to you once the refund has been confirmed. Refunds will reflect within 7- 14 working days
Your goods can be exchanged for store credit if you are unhappy with the style and would like to buy another item at a future date.
We do not offer returns on any items bought at external markets. Returns on these items creates a huge loss to our business and we are unable to offer this option. We do want to assist you as much as possible and we will gladly exchange your garment for you at either of our stores or through our website. If you are unable to find something that you like we can offer you store credit that will be valid for up to 12 months.
Once your request has been submitted our team will contact you with feedback on the next steps to take.
SWIMWEAR:
WE DO NOT ACCEPT RETURNS OR EXCHANGES ON SWIMWEAR.
INTERNATIONAL CUSTOMERS
Regrettably we cannot accept exchanges or returns on international orders.
Can I return a sale item?
Yes, exchanges and refunds handled at customers expense - courier fees to be paid by customer or customer to return or exchange in store.
All sale returns or exchanges are only acceptable within 14 days of purchase.
I bought an item at a market (like Kamers/Makers), can I return this item?
We do not offer returns on any items bought at external markets. Please understand that we have large overhead costs as well as commission on all sales made at these events. Returns on items create a huge loss to our business and we are unable to offer this option. We do want to assist you as much as possible and we will gladly exchange your garment for you at either of our stores or through our website. If you are unable to find something that you like we can offer you store credit that will be valid for up to 12 months.